Shipping policy
Shipping Policy
Last updated: September 2026
1. General Information
We want your Amy & Co. order to arrive safely and reliably.
All orders are shipped to the delivery address provided during the ordering process.
Collection in person is currently not available.
The countries and shipping options currently available are displayed in our online store or at the latest during checkout.
2. Delivery Areas
Amy & Co. currently ships to the following regions:
- Austria
- Member States of the European Union, where available at checkout
- Switzerland
- United States
If a particular country cannot be selected at checkout, we currently do not offer delivery to that destination.
3. Delivery Time
The delivery time is generally 7 to 25 business days from the conclusion of the contract, unless a different delivery time is stated for the relevant product or at checkout.
Where an order contains several items, products may be dispatched from different warehouse or fulfilment locations. In such cases, your order may arrive in multiple packages.
Individual partial shipments may arrive at different times within the delivery period stated above.
If, in exceptional circumstances, a delay occurs that prevents delivery within the stated period, we will inform you as soon as corresponding information becomes available to us.
Your statutory rights in the event of delayed delivery remain unaffected.
4. Order Processing
After your order has been received, it will be prepared for processing and shipment.
Orders may be fulfilled through different warehouse and fulfilment locations.
Once tracking information becomes available for your order, you will receive the relevant shipping information by email.
5. Shipping Method
We offer Tracked Standard Shipping for our orders.
Once tracking information becomes available, you will receive the relevant tracking details by email.
The shipping or logistics provider used may vary depending on the product, warehouse location and destination country.
The shipping or logistics provider used may vary depending on the product, warehouse location and destination country.
6. Shipping Costs
Shipping costs are displayed before you complete your order at checkout.
Our current shipping rates are:
### Austria
**€5.90 shipping**
Free shipping on orders of **€49.00 or more**
### European Union
**€5.90 shipping**
Free shipping on orders of **€49.00 or more**
### Switzerland
**€6.90 shipping**
Free shipping on orders of **€59.00 or more**
### United States
**€6.90 shipping**
Free shipping on orders of **€69.00 or more**
Where our online store displays prices in a local currency, shipping charges and free-shipping thresholds may be shown in the corresponding local currency.
The shipping costs and conditions displayed at checkout before completion of your order are decisive.
7. Partial Shipments
As individual products may be shipped from different warehouse or fulfilment locations, an order may be delivered in several packages.
You will not incur additional shipping charges as a result unless such charges were expressly agreed before completion of your order.
Individual packages belonging to the same order may arrive on different days.
8. Tracking
Once your order has been shipped and tracking information becomes available, you will receive a shipping confirmation by email.
Please note that after a tracking number has been created, it may take some time before the relevant shipping provider displays the first tracking updates.
If you have any questions regarding tracking, please contact us at:
9. Delivery Address
Please check your delivery address carefully before completing your order.
Amy & Co. cannot guarantee that a delivery address can still be changed once order processing or shipping has begun.
If you notice immediately after placing your order that you provided an incorrect or incomplete delivery address, please contact us as soon as possible at:
We will try to correct the delivery address if this is still possible at that stage.
Where legally permitted, we may charge reasonable additional costs that arise as a result of a delivery address being provided incorrectly or incompletely through the customer's fault.
10. Undelivered or Returned Shipments
If a package is returned to us or to one of our shipping or fulfilment partners because of an incorrect or incomplete delivery address, a culpable refusal to accept delivery or a shipment not being collected in time, please contact us at:
Depending on the reason for the return, reasonable and actual additional shipping costs may apply for reshipment where legally permitted.
This does not apply where the failed delivery was caused by Amy & Co. or by a company acting on our behalf, or where the customer was not responsible for the failed delivery.
11. Damaged or Lost Shipments
If your order arrives damaged, please contact us as soon as reasonably possible at:
Where possible, please include your order number and photographs of the damaged item and, if relevant, the packaging.
If your shipment has not arrived after the stated delivery period has expired, please contact us as well.
We will review the shipping status and work with you to find an appropriate solution.
Your statutory warranty and consumer rights remain unaffected.
12. Customs Duties, Import Taxes and Other Charges
For deliveries to countries outside the European Union, in particular Switzerland and the United States, customs duties, import taxes, handling fees or other charges may apply depending on the destination country, value of the goods, shipping method and applicable legal requirements.
Whether such charges apply, the amount of any such charges and whether they are already included in the purchase price or checkout depends on the shipping and customs clearance method used for the relevant order.
Unless additional charges are expressly shown at checkout as being covered by Amy & Co. or already included in the total price, they may be payable by the recipient.
13. Delays Outside Our Control
In rare cases, delays may occur due to exceptional circumstances, including:
- significant disruptions affecting shipping or logistics providers
- customs clearance
- natural events
- strikes
- exceptionally high seasonal shipping volumes
- other events outside our reasonable control
Such circumstances do not affect your mandatory statutory consumer rights.
If delivery does not take place within the agreed delivery period, the applicable statutory rules regarding delayed delivery apply.
14. Contact
If you have any questions regarding shipping or delivery, please contact us at:
Amy & Co.
Denise Tröstner